WhatsApp Business for PC: The Ultimate Tool for Customer Engagement
How to Download WhatsApp Business to PC
WhatsApp Business is a tool for companies to engage with customers over the platform. It is built on top of WhatsApp Messenger and includes all the features that you rely on, such as multimedia, free calls, and group chat. There are two ways to use WhatsApp for business: WhatsApp Business App and WhatsApp Business Platform. In this article, we will show you how to download WhatsApp Business to PC and how to use it effectively.
download whatsapp business to pc
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What is WhatsApp Business and Why You Need It
WhatsApp Business is a free-to-download app for small businesses that allows them to create a profile, showcase their products and services, and communicate with their customers. It also offers tools to automate, sort, and quickly respond to messages. WhatsApp Business Platform is for medium to large businesses that want to communicate with customers at scale through programmatic access. It enables them to send feature-rich messages, such as files, images, videos, buttons, and more.
WhatsApp Business Features and Benefits
Some of the features and benefits of using WhatsApp for business are:
Security: Every message, document, picture, and interaction you have on WhatsApp is encrypted end-to-end, meaning only you and the person you are directly communicating with have the ability to see the information.
User Interface: WhatsApp has a simple and intuitive user interface that makes it easy to use. You can also see when your messages are sent, received, and read by using the checkmarks.
Popularity: WhatsApp has more than 2 billion users around the world, making it one of the most popular messaging platforms. You can reach your customers where they already are and build long-lasting relationships.
Visibility: You can create a branded business profile with your logo, website URL, address, and other information that helps your customers find you and trust you.
Catalog: You can showcase your products and services in a catalog that customers can browse and order from within the app.
Automation: You can set up greeting messages, away messages, and quick replies to save time and provide better customer service.
WhatsApp Business App vs WhatsApp Business Platform
The main difference between the WhatsApp Business App and the WhatsApp Business Platform is the scale of communication. The app is for small businesses who personally manage conversations with customers. The platform is for medium to large businesses who communicate with customers at scale through programmatic access. Here are some of the differences between the two:
WhatsApp Business AppWhatsApp Business Platform
Free to downloadPaid service
Limited to one phone numberCan use multiple phone numbers
Can only send messages manuallyCan send messages programmatically
Can only send text-based messagesCan send feature-rich messages
No analytics or reportingProvides analytics and reporting
No integration with other systemsCan integrate with other systems
How to Install WhatsApp Business on PC
If you want to use WhatsApp Business on your PC, you have three options:
Using a Web Browser
You can use WhatsApp Web to access your WhatsApp Business account from any web browser on your PC. Here are the steps:
Go to [13](
Open your WhatsApp Business app on your phone
Go to Settings > WhatsApp Web/Desktop
Scan the QR code on your PC screen with your phone
Wait for the connection to be established
Enjoy using WhatsApp Business on your PC
Note: You need to keep your phone connected to the internet and close to your PC for WhatsApp Web to work.
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Using a Desktop App
You can also download the WhatsApp Business desktop app for Windows or Mac and install it on your PC. Here are the steps:
Go to [12](
Select your operating system and click Download
Run the installer and follow the instructions
Open the WhatsApp Business desktop app on your PC
Open your WhatsApp Business app on your phone
Go to Settings > WhatsApp Web/Desktop
Scan the QR code on your PC screen with your phone
Wait for the connection to be established
Enjoy using WhatsApp Business on your PC
Note: You need to keep your phone connected to the internet and close to your PC for the desktop app to work.
Using an Emulator
The third option is to use an emulator, which is a software that mimics an Android device on your PC. This way, you can install and run the WhatsApp Business app on your PC without using your phone. Here are the steps:
Download and install an emulator of your choice, such as [11]( [10]( or [9](
Open the emulator and sign in with your Google account
Go to Google Play Store and search for WhatsApp Business
Click Install and wait for the app to download
Open the WhatsApp Business app and agree to the terms and conditions
Enter your phone number and verify it with a code sent to you via SMS or call
Create your business profile and set up your account
Enjoy using WhatsApp Business on your PC
Note: You need to use a different phone number than the one you use for WhatsApp Messenger or WhatsApp Business App.
How to Use WhatsApp Business on PC
Once you have installed WhatsApp Business on your PC, you can start using it to communicate with your customers. Here are some of the things you can do:
Create a Business Profile
Your business profile is where you showcase your brand identity and provide essential information about your business. To create or edit your business profile, follow these steps:
Click on the Menu icon (three dots) at the top right corner of the app
Select Settings > Business Settings > Profile
Add or update your business name, logo, description, website, address, hours, email, and category
Click Save when you are done
Send and Receive Messages
You can send and receive messages from your customers just like you do on WhatsApp Messenger. You can also use some of the features that are exclusive to WhatsApp Business, such as labels, quick replies, greeting messages, and away messages. Here is how:
To send a message, click on the New Chat icon (speech bubble) at the top right corner of the app, select a contact or enter a phone number, type your message, and click Send.
To receive a message, click on the chat that has a new message indicator (green circle) at the left side of the app, read the message, and reply if needed.
To use labels, right-click on a chat or a message, select Label Chat or Label Message, choose an existing label or create a new one. You can use labels to organize and filter your chats and messages by categories such as New Customer, Pending Payment, Order Complete, etc.
To use quick replies, type "/" in the message box, select a quick reply from the list or search for one by keyword. You can use quick replies to save and reuse frequently sent messages such as Thank you for contacting us, We will get back to you soon, Here is our catalog, etc.
To use greeting messages, click on the Menu icon (three dots) at the top right corner of the app, select Settings > Business Settings > Greeting Message. You can use greeting messages to introduce yourself or welcome new customers when they message you for the first time or after 14 days of inact